We provide exchanges and/or refunds within the first 30 days of your purchase; beyond that time, you won’t be eligible for any form of exchange or refund.

Qualifications for Exchanges and Refunds

The item needs to be in its original, undamaged state from when you acquired it.

The product needs to remain in its original packaging.

We need a receipt or other evidence of purchase in order to process your return.

    Products that are on sale are not eligible for refunds; only regular-priced products are.

You will be given a gift credit for the amount of your return if the item in issue was sent straight to you after being purchased and tagged as a gift.

Customer Paid Guarantee:

If an unforeseeable incident beyond our control—such as a strike, a natural disaster, a scheduled special event, a severe winter storm, or erroneous delivery scans—causes us to miss our scheduled delivery date, the guarantee is nullified.

Our delivery promise is satisfied if a delivery attempt is made on or before the specified delivery date.
Our delivery promise is met if the carrier offers to schedule a delivery appointment for the specified delivery date or earlier.
Not all locations offer guaranteed service.

How long will I have to wait for my order to arrive?

Everything relies on where you are. In most cases, you may anticipate receiving your delivery in two or three business days. Sometimes, if you reside in a rural area with limited internet access, it might take an extra day or two.

How can trust you?

We firmly believe that Whole Melt Extract products should not be forced to be purchased illegally from the streets, and we have spent years cultivating a strong reputation among medical users. We also fully support the use of Whole Melt Extract products for recreational purposes. We recognize the needs of our customers who may find it difficult to purchase their products from a dispensary for a variety of reasons. We have decided to provide medical patients and customers with complete access to our website so they may always have secure access to their whole melt extract product line.

What happens if I don’t receive my package?

Tell us if, two days after the scheduled delivery date, you have not received your shipment, and we will start a package trace. The Post will launch an investigation upon the filing of a trace, which may take up to five business days to finish. You will receive the shipment a few days later if they are able to find it and mail it to you. In the event that it is determined to be “unrecoverable” or misplaced during transportation, we will provide you with a complimentary replacement package up to $500 in value. In the event that a postal delay causes your purchase to arrive late, we do not provide postage reimbursements. Packages tagged.